Not a Scilly Idea

I have just returned from a wonderful 10 days on the Isles of Scilly ( not the Scilly Isles, don’t get that one wrong!) If you need to get away and recharge the batteries then I don’t think there is a better place in the UK to do so. It was bloody cold but...

The foil…

    The extra mile. The little touches. The items that patients will mention to friends and family – because it sure as hell won’t be the dentistry! What do you do at your practice that is over and above in terms of patient experience and memorable? Very...

Art for Art’s sake…

Bit of a change for the blog this week – it’s cultural! No, don’t leave…   On Thursday I had a few hours to kill in West London. A long story involving a cancelled meeting, the joy of Advance train tickets on Great Western and the fact that I...

Stop and look around

Today I have mostly been on a train. Apart from a brief rail replacement bus service to Bath Spa that is. Bristol to Edinburgh on the nonstop cross country. It takes a while but that for me is actually the point. “Life moves pretty fast. If you don’t stop...